Return Policy

August 25, 2022

If you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen 14 days of the purchase date. All returned items must be in new and unused condition.

RETURN PROCESS

To return an item, please email customer service at rick@santaanasweets.com to begin your return. After receiving return instructions please place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Santa Ana Sweets
W 18th St
Santa Ana, CA 92706
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: rick@santaanasweets.com